Dynamic Relationship Pricing

Dynamic Relationship Pricing is considered the next area of tremendous growth in the CRM business arena. According to globally respected researchers and market analysts, the Banking industry is the area where the adoption of such systems has already started – with leading global banks being the early adopters and those who will first benefit from DRP systems – while the Telecom industry is closely following.

IntelliSolutions has partnered with the leading provider of DRP solutions, the Dubai based Zafin Labs. The company is serving the global banking industry directly or through selected and specialised local customers, while it maintains offices in London, Toronto and Mumbai, India where its R&D facilities are located.

Dynamic relationship pricing (DRP) tools are used by business users such as banking relationship managers, to dynamically bundle and price products and services for customers using variables such as segment, profitability, risk and other CRM oriented information. DRP emerges thus, as a natural next step in managing customer relationships.

In the retail banking, DRP will become far more sophisticated than static bundles and consolidated statements, and will extend to flexible bundling and loyalty programs. Those functions can be embedded in already existing banking applications and systems and integrate with all open architecture core banking systems. Delivery channels vary from banking desk applications to the Web Banking and ATM where they enable customers to self configure bundles and get valid quotes.

Benefits & Loyalty Programs

IntelliSolutions is offering a complete solution for enabling Financial Institutions to launch a variety of benefits and loyalty management programs - bonus and loyalty points, credits and discounts based on financial institutions strategy.
Using Zafin Labs technologies and its unique in market Enterprise Wide Benefits Engine, our banking application consultants can deliver solid solutions in this area, covering all flavours of loyalty programs.
Loyalty programs in the banking sector are becoming mainstream applications from rather niche initiatives some years ago, as they can increase significantly Customer Retention and Acquisition, Channel Migration, Product up-Selling and increased Wallet Share. The solutions we design offer multiple redemption options like Web enabled processes, Vouchers, etc while they support multiple Benefits types, like Reward Points, Discounts, Credits, Loyalty Points and other.

Contact Center Automation

IntelliSolutions is representing in the Greek market the leading provider of contact center automation solutions, eGain. The eGain platform offers a broad range of solution specifically tailored to meet the increased needs of modern customer interaction hubs and help customers transform their traditional call centers into multichannel customer relationship advancement mechanisms. eGain solutions complimented by IntelliSolutions expert services can match the needs of any industry, from financial services to telecommunications and other service oriented market and they provide powerful solutions to the areas of Web self-service, Email, fax, and letter management, Live web collaboration through chat and cobrowsing and Contact Center knowledge management.