IntelliSolutions as part of its commitment towards total quality services offers its customers a series of support options. These offerings have been designed to cover a variety of needs, either as part of a complete solution offering or as a standalone support provision.
Customers implementing a solution through our range of services are fully supported for a period of months (based on type of project) after the final delivery and acceptance. During this period, IntelliSolutions ensures the smooth operation of the solution provided by responding with on site support through the original implementation team. Response time is evaluated together with the customer and by no case exceeds 2 working days.
Following the expiration of this period, IntelliSolutions provides a series of support options that can be customized to specific customer needs.
On site maintenance provides the option for our customers to have a certified engineer (with skills depending on the products - platform to support) on site, per working day or fraction of it. The engineer will monitor health status, platform availability and ensure the correct operation of the customers system.
Our team of support professionals has a long history of supporting mission critical applications and adhering to well defined Service Level Agreements (SLAs).
Our internal help desk is backed up by official software vendors, in case their respective products are involved in a reported issue, while the help desk operation itself is automated with the use of advanced IT requests logging and status monitoring applications.
Outsourcing Services
Are you looking for an expert partner you can trust? A solution to the limited HR budget allocated to your department? Trying to adhere to reduced costs but achieve your business goals at the same time?
IntelliSolutions can allocate the most suitable IT professional to your site for the appropriate period of time. This valuable resource will work as a fully integrated member of your team, will be knowledgeable of the business processes of your industry and fully trained to be productive from day one.
Let us demonstrate to your organisation, the tremendous potential value in using our resources to serve your business needs.
Technical Support
Are you looking for an expert partner you can trust? A solution to the limited HR budget allocated to your department? Trying to adhere to reduced costs but achieve your business goals at the same time?
