The primary measure of Information Technology is the successful support and optimisation of the core business processes of an organisation, delivered primarily through reliable, high-performing applications that serve the needs of the business. As enterprise applications grow in complexity, IT must have the critical insight needed to manage the performance and availability of their complete portfolio. IntelliSolutions is providing the best solutions available worldwide today, using the Compuware platform and suite of products.

Compuware makes it easy to monitor, analyze, resolve and prevent application performance problems with precise diagnostic information and reports. Whether you need to optimize performance for end users, networks, servers, databases or the mainframe, Compuware will help IT deliver the highest value to the business.
In general, the concept of Application Service Management signifies a number of key business benefits for organisations:

• Optimises the availability of the IT Services to deliver cost effective improvements that deliver tangible benefits to the business.
  
• Ensures that possible IT systems shortfalls in terms of availability are recognized and immediately solved through corrective actions, automated or not.
  
• Identifies possible user actions that might create performance problems, leading to the implementation of more efficient business processes and/or additional training to end users.
  
• Guarantees the achievement of the Service Level Requirements set by the organisation internally or externally, while linking real money value to those SLAs.
  
• Helps the efficient management of IT services, currently a critical part of corporate governance (SOX and other) projects for many enterprise organisations in various industries.

Compuware products along with the expert services and proven experience of IntelliSolutions can guarantee the delivery of a solution that will help you get more performance from both your packaged and custom applications, independently of their technology platform and other characteristics. Compuware solutions have been consistently ranked as the best available in the market, specifically designed for today’s complex and constantly changing IT environments. It must be noted that Compuware products provide integration with other tools in place for Network, Database and System Management like HP OpenView, Microsoft Operations Manager, etc. Application Service Management (Compuware)

End User Monitoring

More specifically, Compuware products extend the management of applications to the notion of end-user experience monitoring. Through the Vantage suite, we can measure response times of critical business transactions on a 24x7 basis for all types of applications (web, client/server, 3270, Citrix, Java, .Net) that span the infrastructure (workstations, networks, servers and databases)—from a single dashboard. Similar tools can extend these processes to the Mainframe and other legacy environments, delivering a real end-to-end solution, thus requiring minimal resources to achieve the maximum result.

Proactive Troubleshooting

Compuware provides the broadest troubleshooting solution for addressing application performance throughout the enterprise. Deep diagnostic capabilities are integrated with service monitoring to provide detailed troubleshooting insight. Whether we need to address the needs of distributed or mainframe applications, IntelliSolutions experts can easily pinpoint and help you correct the causes of poor end-user response times wherever they hide, eliminating time-consuming guesswork. Our solutions – based on the Compuware platform - can help you find and fix application performance and infrastructure problems intelligently in production and pre-production environments. With a combination of extensive automation, renowned analytical capabilities, concise reports and wide-ranging support, we can help your organization aaddressing production problems as soon as they occur, soon before becoming a major business issue.

Performance Tuning

Compuware provides an integrated, single-vendor solution that addresses service management requirements across applications that span any infrastructure and IT environment. From a customizable executive dashboard, IT has the visibility required to optimize enterprise-wide application performance. Vantage allows you to predict the impact of various performance adjustments on a transaction’s response time. In this way, you can validate that performance will be improved. The application can create historical archives of reports, which help managers spot trends and opportunities for improvement, while the rich data generated can be used for any reporting purposes and formulate interesting KPIs that can be used by both IT and business functions.

Cost Management

IntelliSolutions customers who will deploy a Compuware solution will realise significant cost cuttings by optimizing the cost of application delivery. Vantage reduces infrastructure costs by helping IT manage bandwidth subscriptions, consolidate servers and re-host applications without compromising service.

Service Assurance

Proactive IT organizations rely on Compuware products and solutions for end-to-end service assurance to accurately predict service levels before deployment. The Vantage suite of products provides an easy way to analyze the impact of various performance adjustments, such as network bandwidth, latency, server load and application structure, on a transaction's response time, so you can make necessary changes before application rollout.